Guarantee

Production Capacity

SAMPLE DATES:

The dates presented within this form show the time required for production only. Delivery to the US is a further 4 to 7 days from the sample lead time presented.

PRODUCTION DATES:

The production dates presented within this form show the time required for production only. Delivery to the US via sea is an estimated 2 weeks to West Coast or 28 days to East Coast from the production lead time, and in some circumstances this can increase to 50 days. Delivery via air is a further 4-6 days from the production lead time.

Please call to discuss any deliveries for critical dates.

The Smarty 100% Satisfaction Guarantee

At Smarty Cap and Headwear, we are dedicated to offering all of our customers the best service. Any order placed with us will be delivered to you, exactly as specified. If we are unable to meet these requirements you will be made aware immediately. Your order will be delivered at an agreed time. If we are unable to meet this agreed date for any reason you will be informed with plenty of time, and we will do everything in our powers to get your order to you as quickly as possible. 

All enquires which are placed with us will be treated with the upmost importance. We know how important it is to have the right information to hand and we will come back to you within 24 hours. On top of this we have a number of standards which we work to: You will always be treated courteously, with respect and in a friendly, professional manner. We will never promise you something we cannot deliver. You can be sure that when you deal with us you will be working with an experienced, dedicated team. We will always listen to your needs over and above our needs.

We are always open to suggestions from our clients. Your feedback is what makes us better. We want to offer you a one stop shop for all your headwear needs. From your initial enquiry, artwork, sampling and delivery, we will do everything so you don't have to.

We will always have a standard range of caps available in good quantities ready for immediate delivery (plain stock if ordered before 3.30pm will be delivered next day). As a client to us, you can expect an open communication of new products, services and changes. If we are unable to help with your enquiry we will always recommend alternative suppliers. We will always supply the most up to date sales literature, in the form of downloadable price lists, branded catalogues, trade catalogues, all you need to do is ask.

We will always make you feel like our number one customer, no matter how big or small an order or enquiry you may place. if you feel that we have not lived up to our commitments in any way, please let us know and we will be happy to offer a discount on your next order*.

*All quotations are valid for 30 days only unless otherwise agreed